Syngularity follows a simple process to help you and your
Step 1: We listen.
Understanding you and your business is critical to the success of any
solution we deliver. We want to know not only what
your problems are, but also why it is a problem.
For example, the statement "We need to upgrade our email system" is
not a problem. It's an assumed solution to a problem. The problem
is "It takes users more than 60 seconds to log into our email server."
The first statement may make sense in light of the second statement, but it
also may be completely wrong. We want to get to the utlimate business
problem you have. Then we can start to solve it.
Step 2: We determine the
How big is the problem? Is it costing you money every day you
don't implement a solution? Does it affect productivity of personnel, or
impact the bottomline? Do you need to solve it so you can better compete
in the market place?
By determining the value of a solution, we can help you map out the
type of solution that fits your long term and short term goals. Is a
$100,000 solution that solves a $100,000 problem really worth it?
No. We help you implement solutions that maximize your return on
Step 3: We work with you to
implement the solution.
Collaboration and communication are key to our delivery style.
Business drivers for projects can change suddenly, users may have different
ideas than managers. We supply a delivery strategy that
embraces change but contains scope and keeps costs down. We verify at every
step that what we are delivering meets all the requirements of
Customer satisfaction comes from our processes, not luck.
Step 4: Followup
When a project is complete, we will help you determine your actual
return on investment. All too often, this critical step is glossed over or
skipped completely. Determining actual returns is critical for
determining project success.
A corallary to this is also part of the Syngularity philosophy:
We work for people, not just companies. When a project is successful, we
make you look good to your company's management, your employees, and your
shareholders. And when you look good, we look good. That's the